Despite you look forward to making a phone call and email to references or not, you should inquire about the agency you have been considering for references. When they produce great work and have a great reputation, it would not be pertinent that you ensure they are the right social media agency for you. It would be in your best bet to inquire about your references about what they will do what they claimed to do, the kind of results you have received and if they recommend them to other businesses. The social media marketing agency handles your specific needs and requirements in the best possible manner.
You may wonder about what the people have been saying in their online reviews. It would be pertinent to mention here that a social media marketing agency has been deemed a big deal. Therefore, it would be in your best interest to do proper research. You should go through the various available reviews to see how people feel about them. In case, you were able to find something alarming, your best bet would be to inquire about the agency about it and see how they respond. You should also inquire whether they blog, host workshops, and provide resources.